Academy Olea

Terms & Conditions

Effective Date: 21 November 2024

1. Parties

These Terms & Conditions (“Terms”) apply to all services provided by Academy Olea (ABN: [insert ABN]), operating in the Australian Capital Territory (“Academy Olea”, “we”, “our”, or “us”), to any individual or entity (“Client”, “you”, or “your”).
By booking or engaging our services, you agree to be bound by these Terms.

2. Services

2.1 Academy Olea provides online career coaching, CV and LinkedIn assessments, and professional development workshops (“Services”).
2.2 Any description of Services, whether on our website or in correspondence, is indicative only. The final scope of Services will be as outlined in your confirmed booking, invoice, or written agreement.
2.3 We reserve the right to update, change, or improve our Services at any time, provided such changes do not materially reduce the agreed value or scope.

3. Fees, Payment & GST

3.1 Fees for Services are as specified at the time of booking or in your invoice.
3.2 All prices are stated in Australian dollars (AUD) and are inclusive of GST unless otherwise stated.
3.3 Payment is due in full at least seven (7) days before the scheduled consultation, session, or workshop.
3.4 Bookings are not confirmed until payment is received.
3.5 Late or missed payments may result in cancellation of your session or the cessation of all ongoing services between you and Academy Olea.
3.6 Where a service has commenced but payment remains outstanding, Academy Olea reserves the right to withhold deliverables, materials, or access until payment is received.
3.7 Academy Olea is not responsible for any additional fees charged by your bank, credit provider, or payment processor.

4. Cancellations, Rescheduling & Refunds

4.1 You may reschedule a session with at least 48 hours’ notice without penalty.
4.2 Cancellations made less than 48 hours before a scheduled session may forfeit the session fee, at our discretion.
4.3 Refunds will be issued in accordance with the Australian Consumer Law (ACL), where services are not provided with due care and skill or are not as described.
4.4 Academy Olea does not provide refunds for change of mind once a service has commenced or been delivered, unless otherwise required by law.

5. Client Obligations

5.1 You agree to:

  • Provide accurate, current, and complete information necessary for the provision of Services;
  • Engage honestly and constructively during sessions; and
  • Complete any tasks, exercises, or materials required for effective results.
    5.2 You acknowledge that your career outcomes depend on your own actions, effort, and decisions. Academy Olea does not guarantee specific employment results or job placements.

6. Intellectual Property

6.1 All materials, templates, guides, and resources provided during or after your engagement remain the intellectual property of Academy Olea.
6.2 You are granted a limited, non-transferable, non-exclusive licence to use these materials for your personal professional development only.
6.3 You must not reproduce, share, or distribute these materials without our prior written consent.

7. Confidentiality & Privacy

7.1 Academy Olea respects your privacy and handles personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.
7.2 Any personal or professional information shared during sessions will remain confidential, except where disclosure is required by law (e.g. risk of harm, legal order).
7.3 You consent to us securely storing your contact and service information for administrative and communication purposes.
7.4 From time to time, Academy Olea may use LinkedIn Lead Gen Forms to collect personal information from individuals interested in our coaching, tech career transition programs, and related services. By submitting a LinkedIn form, you consent to the collection and use of your information in accordance with this Privacy Policy. Information may include your name, contact details, and professional background, and will be used solely for the purposes of responding to your enquiry, sharing program information, and maintaining our business relationship. Your information is stored securely within LinkedIn’s platform and our CRM/email systems. You can request access to or deletion of your information, or withdraw consent, by contacting legal@academyolea.com.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth).

8. Limitation of Liability

8.1 To the maximum extent permitted by law, Academy Olea’s total liability for any claim arising under or in connection with these Terms is limited to the total amount paid by you for the Services giving rise to that claim.
8.2 Academy Olea is not liable for indirect, consequential, or special damages, including loss of income, business opportunities, or career advancement.
8.3 Nothing in these Terms excludes or limits rights or remedies you may have under the Australian Consumer Law that cannot be lawfully excluded.

9. Termination

9.1 Either party may terminate the agreement if the other party materially breaches these Terms and fails to remedy the breach within 21 days of receiving written notice to do so.
9.2 Upon termination, you must pay for all Services performed up to the termination date.
9.3 Academy Olea may immediately suspend or terminate Services if:

  • You fail to make payment when due;
  • You engage in disrespectful, abusive, or unlawful conduct; or
  • Continuation of Services may pose reputational or operational risk.

10. Dispute Resolution

10.1 If a dispute arises, both parties agree to first attempt to resolve it in good faith through discussion or written communication.
10.2 If the dispute cannot be resolved within 30 days, either party may refer the matter to mediation in the Australian Capital Territory, Australia before commencing legal action.
10.3 Each party will bear its own costs for mediation unless otherwise agreed.

11. Force Majeure

Neither party is liable for failure or delay in performing its obligations where such failure is due to events beyond its reasonable control, including but not limited to natural disasters, illness, internet outages, or government restrictions.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of the Australian Capital Territory (ACT), Australia. Both parties submit to the non-exclusive jurisdiction of the courts of the ACT.

13. Variation

We may amend these Terms from time to time by publishing an updated version on our website. The amended Terms will apply to all future bookings made after the date of publication.

14. Severability

If any part of these Terms is held invalid or unenforceable, that provision will be severed and the remainder of the Terms will continue in full force and effect.

15. Contact

For any questions regarding these Terms, please contact:
Academy Olea
Email: legal@academyolea.com